FAQ
Managing your Card
Managing your Card
Usage Rules, Fee Schedule for Odix Pay Virtual & Physical Card
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Physical Card Related Rules
Can I use my physical card without logistics information?
What should I do if I forget my physical card PIN?
What color is the physical card? Can I choose the color for the card? Does the card support customization?
Why hasn't my physical card been shipped yet?
How can I freeze my physical card?
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Card Usage
What type of card is the Odix Pay card?
Adding Your Odix Pay Card to Apple Pay
Can I set a PIN/password for my card?
I Bought an Odix Card, But the Card Information Isn't Visible. Why?
How Can I Change My Card Limit?
Can I Transfer My Virtual Card to My Physical Card?
Will there be any additional charges for me if I don't use the card for a month?
How to set the card limit?
How to use my Odix Pay crypto card for transactions?
What is CVV?
Does the card have a swift code?
I Forgot My Card PIN, How Can I Get a New PIN?
I Lost My Card, What Should I Do?
What are the limits for POS usage?
Card Application and Activation
I am 16 years old, can I purchase a Odix Pay crypto card?
How to Activate Your Physical Card?
Do I need to pay for a card?
Is the fee I paid when purchasing the card credited into my account?
How to Apply for a Odix Pay Card?
Card Replacement and Deletion
Can I delete my account?
Is the issuance fee refundable if the card is deleted? Can a deleted card be recovered?
How long is the validity period of the card? Is there a fee for changing the card after it expires/Do I need to reapply for the card after it expires?
What should I do if I’m experiencing a technical issue with my account?
In Which Countries Do the Cards Operate?